Frequently Asked Questions
Frequently Asked Questions
What massage gun does this work with?
This product is compatible with 95% of Massage Guns. Massage Guns with no circular handle will not work with like the TheraGun Mini. 

Handle diameters between 35MM to 60MM will fit. 
How long does it stay on the wall?
After 30 minutes of using your device, remove it from the wall and re-clamp to restore any lost suction. The suction mounting system is not a permanent mounting solution and can easily be mounted and removed from your wall/surface.

How does the suction mount holder system work?

The suction mount system can mount to any smooth non-porous surface. There is a need to be an airtight seal around the edges of the suction pad and the surface.

Step 1: Clean and dry the smooth surface thoroughly to remove any dust or debris, then place the suction mount holder base on the clean surface and press down the “lock” lever.

Note: When fixing the suction mount holder base, please press the suction cup firmly against the wall to prevent air leakage.

Step 2: Fix the metal bracket cover on the holder base with 2pcs long screws.

Step 3: Put massage gun or other devices with a holder inside, and then adjust screws firmly

Note: Please DO NOT use too much force when fixing screws to avoid damage.

Note: Compatible with diameter 35MM to 60MM.
Surfaces that CAN and CAN'T work?
It CAN mount to smooth sealed surfaces like metal, plastic, and laminate. While uncommon, certain paints have properties that prevent them from mounting to them. Works very well with most interior doors. 

It CAN'T mount stucco or textured drywall, wood, brick, concrete, or wallpaper. Do not mount on plaster walls, damaged drywall, or wallpaper as damage can occur.

Note: ErgoMagic is not liable for any damaged surfaces.
Does the Gun Grip have a warranty?
Absolutely! If your product arrives with damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we’ll get it addressed! We can always send you a replacement within the first 30 days of use with image proof.
What are the shipping times?
Please allow up to 24-72 hours for your order to process and shipped out. The shipping approximately takes between 6-14 business days depending on the country you are in.
What is the time limit for returns?
Don't love your product? No worries! We offer a 30-day money-back guarantee with a full refund on any unused items. The customer just has to pay a return label. Simply return your products to us within 30 days of receiving your order. The customer is responsible for return shipping costs.

Any type of refund will be issued back to the payment method used if returned after your 30-day window. Because of the nature of our business and products, we are unable to restock or resale any items.